Agree with you fly2hi my quote is 'I'm very sorry if you bring it back I will return it to my wholesaler for analysis and give you a replacement' they are taken aback and say no they were not that bad but I carry on and say any flowers we send out are fresh as as we get 3/4 fresh flower deliveries per week that shouldn't happen so you are helping us by allowing our wholesaler to do tests as we need credit from him this so stops them in their tracks last lady who was told this ended up apologising and saying the flowers were ok it was the colour she didn't like as it didn't go with her room but flowers delivered were as ordered and thought she could get colour she prefered by complaining. They will try anything. Rach