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chargeback
Hi everyone. hope somebody can help me with advice on this situation... 13 Feb customer placed order over the phone for £200.00. we delivered it. now we received letter from bank saying that cardholder is denying this thansaction and money will be withdrawn from our account. I spoke to bank and they said that customers name and cardholders name is not matching and that is why they cant stop this process and its only our own problem. tried to ring customer - his phone is dead. also card wasnt reported as lost or stolen. I dont know what to do.....
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