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if you have their address you might be able to track them down. We always take the card holders name and billing address, we use the details on the card machine to check it is correct. This gives you a little protection. But if the bank are saying the name doesnt match it's not sounding hopeful.
If you ever get a an order that is a bit suspect you can phone the number on your card machine, they will give you advice about the transaction and you can ask the card company for authorisation. Sometimes they will actually phone the customer themselves to check they have made the purchase
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