Hi all

I heard this on the news this morning and was quite concerned that I'd not heard anything about it already, as the Trade Descriptions Act as we know it will be changed as of 26th May.

See business link page HERE


The bit that most bothered me was the very, very grey area of 'misleading' a customer and, whether intentional or not, said customer being able to sue you!!!

Just imagine your average money-grabbing chav bridezilla (i'd rather not thanks), you show her a picture of a wedding bouquet and she likes it, then come the wedding day because its not EXACTLY the same (through no fault of yours as you are working with a natural product where no 2 stems are exactly the same) she decides to sue you for misleading her into believing she would be receiving something she hasn't (and don't forget the emotional distress that will take her years to get over)
I know this is a bit extreme - but it could happen. The news story was about clairvoyants and spiritualist churches being able to be sued if their 'predictions' didn't come true!!!!!!!!!!!!!!!!!!!

The only reason I'm so bothered is that I had a situation a couple of months ago where someone saw a modern flat bouquet for £10, asked for 'one just like that' but with callas & anthuriums as well - told her these were the 2 most expensive flowers so would come to £30. when she came to collect it, she looked at it like it had just fell out of a dogs bottom and said she expected to get something 'much bigger for £30' and that it was only the same as the £10 but with the callas & anthuriums (errr, yeah thats what you asked for!!) and the way I had described it to her was (somehow) very misleading. Short of drawing her a picture, I don't know how I could have described it any better?????

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