Quote:
Originally Posted by breezy
Hi Arum, haven't got time to read the whole thing yet but as far as the wedding flowers go it states in my terms and conditions that due to whatever (flood, famine, plague of frogs) colour, shape etc etc may vary or may not be available and substitutions may have to be made, the bride signs it in front of me and she gets a copy and I keep one and I always make sure I explain it to them aswell. I think that so long as you have this sort of thing in place it would be very hard for anyone to sue you, unless it really wasn't anything like they wanted. As for day to day trade if people pre-order something we have to get in we always take a 2nd option - just in case. As for your customer she sounds like she wanted something for nothing so wouldn't worry too much about that one  |
Totally, totally agree with you here Breezy, we had a nasty experience a few years back so we had to introduce a simular contract for all bridal work stating the bloody obvious that flowers are a natural product and that size shape and colour cannot be 100% guaranteed. It's a real shame but you have to protect yourselves these days. You end up feeling like every customer is just looking for any little excuse to sue your but off!!
