I like to think I was always detached and professonal.......it's no good to the poor grieving customer to have you blubbing as well as them.

One particular funeral comes to mind though....and one that changed my outlook forever. The parents of a very sick child that had died after a long illness came in to order the flowers...oh how efficient I was. They asked for the flowers to be delivered to the chapel of rest late in the day and we obviously obliged. When I saw that tiny white coffin on it's own, I broke down.......and to this day remember the terrible feeling of leaving the baby alone for the night. I do hope someone stayed with her....I like to think they did.

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ANYONE WHO BELIEVES THAT MEN ARE THE EQUAL OF WOMEN HAS NEVER SEEN A MAN TRYING TO WRAP CHRISTMAS PRESENTS.(anon)