Quote:
Originally Posted by clare
As a regular customer of the company we have always been very pleased with the delivery service provided by them and couldnt manage without the service they provide.BE REAL as a regular and loyal customer I thank god that MY orders were given priority.Whilst yes I agree all orders and customers are valuable we all prioritse at such busy times.If the only concern at such a busy time was two trays of plants then you should look to the skys and thank god.A big Thank you to all the guys and one doll at Turner Makin.
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Have to say that I'm with Clare on this one. I think the tone of Turner Makin's note was wrong but I can understand the sentiment and think florists may well find this happening more often. Wholesalers are under just as much pressure as you guys at the front line and actually work on far lower margins. They will have to become more and more focussed and that will mean working predominently with their main customers.
To me it's like the customer who buys their flowers from a supermarket but then comes to you to ask you to wrap them because they can't get that bit of the service/look/product at the supermarket. A different type of selective buying but the same principle and one that I know drives you all nuts.
C