It all comes down to 'percieved value' at retail level. Regardless of how much you paid for the flowers or how much time you spent on it, it's only worth the money if your customer is prepared to pay it. No 2 customers are the same are they. It's probably a case of explaining exactly what they are going to get and getting them to agree to it before you do it. Some will be happy some won't. So it's not like you've done anything wrong. just the wrong thing for that particular customer. My last customer on Saturday (who convinced me to close up and go home) pointed to a wrap of dutch blooms., said "how much?" i said 5/4.99..she picks up the wrap and i said..thats 2 buches in that wrap, would you like them all?..oh...i thought it was 4.99 for all that. So she walks out mumbling ...blxxdy expensive in here! You can please some of the people....

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