It is very hard dealing with relatives at such a sad time I take a deep breath and try to detach myself from it but at times it can be very hard like the young couple 15 years ago who came in to order a pillow and wanted to see size when they saw pillow said they wanted one 3 times that size girl had giv en birth to triplets 2 days before 1 baby boy had died at birth and they did not expect the other little boy or girl to survive the night and so wanted large designer board done in 3 1st section blue 2nd pink and 3rd white poor wee mites lasted another week died 2 days apart it was the anniversary of our baby's death when they came back in to finalise details and I found it very hard to deal with them