i normally just get the "have you got a book/brochure/portfolio we can look at for weddingsl" whenever they feel like appearing to discuss flowers, and I politely reply that our portfolio is on the computer and we normally make appointments for consultations so we have time to properly discuss things with them. I don't mention the milllions of wedding books and magazines we have as well
must admit though sometimes when you mention booking an appointment their eyes just glaze over, I think i should be a bit more forward and say would you like me to book you in now rather than just giving them a business card and leaving it upto them
i had one in today who asked about wedding flowers and if she could see some pics etc it turned out she was just nosying on behlaf of her neice whos actually getting married!