Florist News

Hi guys, maybe somebody was in similar situation. i have regular client who orders flowers to deliver to his girlfriend every week. sometimes he pays straight away sometimes few days later. and now he disappeared... he didnt pay me for 2 orders and i havent heard from him for 2 weeks and his phone is off all the time.... dont know if i should use his credit card nimber and procees this 2 orders?

If he has willingly given you the card details, I would, and send him the the receipts with a note asking him to contact you to confirm whether he still wants to go ahead with the standing order.

hmmmm,, thats a difficult one,,, because u arent supposed to keep his CC details... u would prob have to have somehting in writing that allows you to keep those details..

He could quite easily deny having ordered them, his CC company would then refund the monies..

Have had two customers that have done this to me and there is nothing you can do about it, except go to the recipient of the flowers or track down the A#####ole and beat him to death with a bamboo stem.
(had authorisation from the card Co. and still couldnt get the money)

__________________

If he hasn't given you written authority to charge his card with random amounts (much like a direct debit) then you can't really charge his card. The fact that you have his card details is not enough. That's a bit like saying you know where someone keeps their wallet and they owe you some money so you are going to help yourself.
Of course, i would love to be able to say the opposite, because it's happened to me on numerous occasions and the circumstances are similar to yours. You start to trust people and then they let you down. Just goes to show you have to be very hard when it comes to money and never drop your guard.

__________________

thanks guys... still cant believe it.... he spent few hundreds before and then just disappeared... weird.... i have few customers who left their card details and told me to use it with every order, this guy was one of them but unfortunately i havent got written permition - its something that i will do in future - great idea.... lets hope that he will appear.... but its soooo tempting to use his card......

send him a formal letter with a statement of how much he owes saying his payment is overdue, ask for immeadiate payment to avoid further costs. You never now he might just be on holiday

__________________
Sarah Creating Bespoke Wedding Flowers Cheshire

I dont know his address.

well if he has given has permission there is no real reason not to use his details if he disputes it surely the worst case is the card co might refund him and you'll be no worse off than you are now...is that right guys??

__________________
Sarah Creating Bespoke Wedding Flowers Cheshire

its what i thought.... but abit worring....

yep, worst case scenario would be that they refund the card,

Dont think the Card Co. would take it any further.... they just cant be bothered....... ......... If he did contest the payment, then i would visit the recipient and tell them what a tight arsed shithead he is, at least he wont get the credit for having sent the flowers.... ...... maybe even get his address from the recipient..

__________________