Florist News

Yeah, ff I did notice the flowers were a bit down on quality this year but they were more expensive! I think they get held in the cooler for too long so that the grower then the wholesaler can get the best price and unfortunately we are at the end of the chain

Did you replace on this one Appleblossom? Thats 8 days after the event and I'm sure that even M&S only had a five day guarantee on there roses. Think I would be asking Elouise for advice on that one

If my complaint had have rung me after the 5 days then i would have gladly replaced them for her and apologised, but not after 11 days, and not after abuse either. I wont take crap off any customer after 12 years of listening to every excuse in the book.

I had 3 roses left after valentines day, so i kept them to see how they did. Not 1 complaint, plus the roses are still sat in my back room looking fab, havnt fully blown yet! I got Freedom, bit of a cow to condition but i couldnt afford grand prix, not for my lil start up shop which had been open 2 weeks!

I felt smug when customers told me the florist up the roads roses lasted 4 days, only to shop them my 2 week old rose's

I would b miffed if sum1 left it that late with me. I also warn my customers away from silly ammounts of roses. Most ive EVER sold in 1 bouquet was 12 dozen (144...never again, could barely lift it!)

Good luck!

Well... dead rose man was in today and after being so nice on the phone on saturday had suddenly decided he wanted his money back! I kept my cool but was pretty firm with him and explained that I was offering him a bouquet as a good will gesture because he had left it so late to tell me about the roses. I also explained that I had talked to my suppliers and they both suggested that central heating had caused the damage because they were shrivelled and hard. He said that he had switched the central heating off so it wasnt that.....I mean, did he really expect me to beleive that him and his girlfriend sat chittering because they had roses to keep alive, I dont think so. Anyway, I didnt throw him out which I think elouise may have done but he took the bouquet in the end

Hi,

if it is the roses and you have a good relationship with your supplier, you could have a word with him or her and see if they had any other problems with Grad Prix as you may not be the only florist that has mentioned it to them i never make a compalints to my supplier unless really genuine which is hardly ever, he may give you a credit note or something least then when you offer a replacement or similar you have not lost out totally and if your supplier values your custome they will most likely do something about it, Also it shows your on the ball and not going to get palmed of with stock that by the sounds of it may have been sitting in a cold store for too long it's just an idea.

Good luck whatever you do

Sounds like you handled it really well, Apple. We must be real moaning so and sos here (cue to Scottish jokes) but anything that's slightly iffy and we are on the phone, and are told to either bin the stuff or send it back if the delivery guys are calling in the next day or so, so that they can have a look at it. They ALWAYS credit us without a grumble and we are all very pleasant about it. Likewise, when the flowers are outstanding, we also let them know. It's nice to be nice! Is this normal, or do we have a particularly pleasant supplier?

I got roses from 2 suppliers, heems and one in glasgow, I mentioned it to both to see if they had any other complaints and they both said no. Heems did offer me something in replacement, as they always do, both my heems men are really nice and know I wouldnt mention something if it wasnt genuine. I know this really doesnt make any business sense but I refused their offer, I know...I know.. I must be mad but felt because I didnt know whos roses it was then really couldnt take something in replacement if you know what I mean......too fn moral that my problem

That's a difficult one, bit of a moral dilemma. I would have to turn it down too if I didn;t know exactly who it was, Karma and all that. Didn't realise you were fairly close to me. We don't have Heems, we have a Carlisle supplier and a lovely Dutchman.