Florist News

Last week I asked a wholesaler if they had any pink mini rose plants that weren't already ordered. They said yeah send them the order that day, which I did. The plants didn't arrive so a couple of days later I rang to see if they still had them. No one answered so I left a message. No plants ever arrived. Today I got this email.


[sosas]

I am sorry but we did not send the rose plants that you ordered. We have not dealt with you now for a good while and think that it is totally unfair of you to ask us to deliver these plants on such a busy week as this when it would appear that your regular supplier has sold out of his stock.On weeks like this we really need to concentrate on our regular customers. Perhaps if you were to deal with us on a regular basis then we will not have this problem in future.

Regards


Turner Makin

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Sarah Creating Bespoke Wedding Flowers Cheshire

Yikes? And would you be able/allowed to type out on this forum what your answer was? I know what mine would have been!!!!!

charming won't be looking them up.....have heard they are not to far from me too!!!!!

Goodness, seems rather unnecessary. They could have just said no at the time.

I wonder how our businesses would do if we said that to our customers - can you imagine ??

I'm afraid it wouldn't make me deal with them more often, in fact I probably would never deal with them again if that was how they felt.

Flowerfool

Hahaha sounds like they were stressed and under pressure and actually said out loud what they were thinking, fools. Funny funny tho.

Sosas how very dare you trouble them with an order at such a busy time, hope you had the good manners to mail them back with a sincere apology starting with F and ending with Off

Fancy asking the wholesaler to supply something.........

What a git!

Glad you've posted it on here, people like that deserve to be named and shamed.

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As a regular customer of the company we have always been very pleased with the delivery service provided by them and couldnt manage without the service they provide.BE REAL as a regular and loyal customer I thank god that MY orders were given priority.Whilst yes I agree all orders and customers are valuable we all prioritse at such busy times.If the only concern at such a busy time was two trays of plants then you should look to the skys and thank god.A big Thank you to all the guys and one doll at Turner Makin.

Have to say that I'm with Clare on this one. I think the tone of Turner Makin's note was wrong but I can understand the sentiment and think florists may well find this happening more often. Wholesalers are under just as much pressure as you guys at the front line and actually work on far lower margins. They will have to become more and more focussed and that will mean working predominently with their main customers.

To me it's like the customer who buys their flowers from a supermarket but then comes to you to ask you to wrap them because they can't get that bit of the service/look/product at the supermarket. A different type of selective buying but the same principle and one that I know drives you all nuts.
C