Florist News

we take a make-up charge off of everything we make (what the customer has paid, minus 30% = flower value) and we also charge delivery on everything unless we can walk with it in town centre, ranging from £2.50 to £5. I also do all deliveries myself, but occasionally the 'phantom driver' makes an apperance:
"yes madam, the flowers you ordered will be there any minute, the driver has just left with them" (quick, where's my car keys)
"we have to charge for delivery sir, as we have a drivers wage to pay"
etc
it sometimes helps to be able to make it 'someone elses fault' in a way, as it stops people taking the piss out of you (in a bad way, not a funny ha ha way) I also use a similar tack when fobbing sales people off on the phone by saying i am not the owner and that she doesn't actually work at the shop.

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"I am not the owner and that she doesnt actually work at the shop"

how funny arum, I say that all the time too

Always say that on the phone! Its great when travelling salesmen come to the shop aswell. No one seems to think that im actually the owner, so when they ask for Amanda I just say sorry shes away for the week

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www.AmandasFlorist.co.uk

sounds like a right hoot

I have thought about this route (scuse the pun) but would not know how much to offer them. Paying people is the bit i never know about. If you have three local deliveries in one day do i pay him by the hour or by the delivery say?? also, do you then pay them mileage. ps those you know who dont need the money point them in my direction, i will take them all on. if you know any florists in same point also

so glad its not just me grabbing car keys and legging it out half the time.

my min delivery is £15 and delivery £1.50 to £10. A woman called the other day and expected a single helium balloon delivered for free (delivery was £4!) I try to remind people, my delivery charge is less than a taxi but its the same service, same mileage, same wear and tear and i still have to pay a driver(well, i pay no-one yet! new business)