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chargeback
This is a discussion on chargeback within the The Florist Shop forums, part of the Public Forums category; Sorry to say this but you will have to stand it, When you get a big order like that the ...
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10-04-2008, 11:22 AM
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Sorry to say this but you will have to stand it, When you get a big order like that the first time you are very excited, I bet there are a few of us on her that have done the same and a few weeks down the line you get a charge back, more often than not you won't be able to do any thing about it.You will have to put it down to experiance and be more wary next time,
Remember its only a mistake if you do it twice the first time counts as experiance. I feel for you I know I was peed off.   
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10-04-2008, 11:24 AM
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I'd go to the delivery address first and see what you can sort out, if it was me i'd give them a chance to give me all the details of the senders address etc and if they get difficult I'd put a brick through thier window (Joke!!!)
 If they don't want to give it tell them they are resposible for the bill for the flowers, its worth a try.If you don't get any joy with any of that i'd go straight to the police.
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10-04-2008, 11:27 AM
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www.twiggys-florist.com
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10-04-2008, 11:29 AM
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thanks guys again for all your replies!!!!!
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www.twiggys-florist.com
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10-04-2008, 11:32 AM
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When something simular to this happened to us the fraud dept at the bank sorted it out for us
 we gave them all the delivery info etc.Last edited by Funky Monkey; 10-04-2008 at 11:33 AM. Reason: speling
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10-04-2008, 11:40 AM
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i had the same problem last year, i went to the police, they toled me to go to legal adviser's, one of my customers from The Credit Protection Association tried to help, but they couldn't - they said that any court will not take the case under £500.We have to be carefully taking orders for bigger amounts, because nobody will help us,
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10-04-2008, 11:45 AM
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Oh my God! I cant believe so many of us had this problems!!!!! sooo sorry for everyone!!!!!
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www.twiggys-florist.com
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10-04-2008, 11:55 AM
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Quote:
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Thorny Wire
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10-04-2008, 02:36 PM
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Just Me's suggestion might work tell them you wanted to try to get it sorted between you as the credit card owner had contacted the police who had approached you for details but you thought you would give recipient/customer chance to sort out before you gave details to police as the case was going to court might scare her into action if she knows anything
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