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will try it today.... hope i will be calm.... i REALY want to throw brick through their window...

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www.twiggys-florist.com

Its very unfair isnt it. I aways now for large orders ring streamline (who im with) for their authorisation, they can at least check details of customer etc, I had a cloned card once. Things to watch out for are no name on the card message like "love from your sister" etc, and large orders for silks, champagne and anything that can be sold on. Police I dont think are that helpful, not round here anyway, the guy who had the shop before me got the police involved and even went to the recipients door with the police. They never answered and the case wasnt followed up, they told him they knew the family and would be keeping an eye on them, fat lot of good that is. So try and recover yourself I think, like what has already been suggested.....good luck

This is not much help to you Anna but it's related to your problem. We once got a relay order for two bottles of expensive champagne, which we delivered. A few days later we got the exact same order to the same adress, so thinking it was a bit fishy, I phoned the relay and explained I suspected it was fraudulent and could they check.
To cut a long story short they couldn't be bothered so they just told me to send it and promised I would still get paid for the order no matter what, so I did. A few days later they phoned asking if we would pick the champagne up, the order was dodgy after all.. erm no....it turned out several other champagne orders had been sent by other IF florists in the area to the same adress

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Sarah Creating Bespoke Wedding Flowers Cheshire

Its disgusting but its happening all the time, because its done over the phone, and they don't need a pin number, its so easy for the fraudsters or even those who decide they want it but don't fancy paying for it.
I guess we all have to learn from it and perhaps be a little more vigilant, even though its not fool proof and it could still re occur.

I've got my fingers crossed for you and i hope you recover your losses from this.

Thanks guys again for your help and support.... i realy needed it! went yesterday to recepient and she said that she doesnt know who sent flowers and has no idea who it could be.... i actualy expected this.... never mind... it was a good lesson for me.... hope somebody will lern from my (and anothers)mistakes reading this thread....

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www.twiggys-florist.com

Shame she didnt know who they were from (or isnt telling). A lesson learned at the end of the day but really annoying you had to loose so much to learn it

Sorry guys .... this one requires a “TREEN SERMON” ......... WARNING......... it’s very boring!

When you receive a chargeback it does not automatically mean that the transaction is fraudulent or the customer has refused to pay.

A bank will present a chargeback to a transaction that has a data mismatch, questionable legitimacy or a payment dispute with the card holder. As they are “in charge” of the money involved in any transaction the first thing they do is take it back. It is up to you then to submit as much evidence as possible regarding the transaction ........... if you don’t bother they won’t chase you ........ they’ve got their money back ....... it’s up to you to present a “case” for why you should get the money! It may just be a small inconsistency in data that gives them the right to chargeback. Sending all the info related to the transaction may clear this up and you’ll get paid.

Collect as much information about the transaction as possible and write a cover letter with any documentation.

There is no guarantee that you will get your money but that’s the system and you have to follow it if faced with this horrible situation.

I’ve had a couple of chargebacks in my time but always ended up with the dosh in the end.

Prevention is always better than cure! If you follow all the procedures you could still end up with a chargeback but the more you cover your back the less chance you’ll have of getting caught. Always enter the customer post-code numbers and door number if they have one. If you do this the transaction is referred to the issuing bank/card company and you will receive a “data match” if the details are correct. It will not authorize if the card holder does not have sufficient funds or if the card has been reported stolen to the issuing bank. It takes a bit of time for stolen card info to reach the merchant services computers but the issuing bank will know immediately.

The other safe guard to practice is “action on suspicion”. If you are the slightest bit dubious put your own precautions in to practice. Dodgy purchases generally have their signs! Find an excuse to phone the customer back ...... if you can’t contact them DON”T do the order. If you do decide to deliver type out a form for the recipient to sign and check that they are who they say they are ........ no one legitimate will mind and you can pass it off as standard procedure ............ NEVER EVER leave the delivery with a third party or anywhere unattended ........ especially if requested to do so by a dubious sender.

None of these things will completely eliminate the risk of a a chargeback but they will definitely shorten the odds.

Hope this helps

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My god treen you are a mind of information i'm adding you to my buddy list great feed back i hope it works for her i hate being ripped off..

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Thorny Wire