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life testing

This is a discussion on life testing within the Product Care forums, part of the Public Forums category; That's sounds familar don't know about yours the one we had wouldn't have had a clue how ...


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  #11 (permalink)  
Old 07-03-2007, 06:38 PM
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That's sounds familar don't know about yours the one we had wouldn't have had a clue how to put 2 flowers together and she would have the nerve to do test orders what always got me was how could they do a test order if they had no floristry experience surely you need to be competent in a trade for you can pass or turn it down
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  #12 (permalink)  
Old 07-03-2007, 06:48 PM
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yep he admitted he wasn't a florist basically he is a sales boy, sales and marketing.. that is all he knows about, apart from telling me how to run my business.
He also let slip that they don't really do tests anymore
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  #13 (permalink)  
Old 07-03-2007, 07:43 PM
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Wow and what about the mystery shoppers have they stopped that to didn't really mind the tests though it meant every florist had to be up to scratch it was the testers who bugged me
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Old 08-03-2007, 04:39 PM
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I think they are more concerned with other competitors like M&S, he said they had a load of non florist type companies deliver bqs at VD and they collected them together at HQ to inspect. He said they were all disgraceful, half dead or half bashed (in the courier boxes)
I think they probably would keep testing for any shops they had complaints about etc. But I have also heard from people that the tests ones always got sent to a business address very local to the shop it was sent from.
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  #15 (permalink)  
Old 08-03-2007, 04:52 PM
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Yes the shop I was with test orders always went to hairdresser around the corner from us but I do hope that is one shop still tested no qualified florist there now no one with diploma a bad flower arranger has and does turn out better and I can't understand how she has retained the membership has already done and failed exam and told examiners no way was she going back to be fxxxxx humiliated like that again although I know she must resit and has been given a time limit one of my duties was flower order and just before I left she cut my white rose order for wedding bride, 3 bridesmaids and 7 gents b/h she handed me 1 x 20 white roses and said get the wedding done WHERE ARE ALL THE FLOWERS that's it get it fxxxxxx made not brill at maths but not stupid was this loaves and fishes result looked for new employment
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Old 08-03-2007, 05:08 PM
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It never ceases to amaze me how some people manage to survive in retail with the approach you're describing. I bend over backwards for people and still worry that i'm not doing enough.
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  #17 (permalink)  
Old 08-03-2007, 09:54 PM
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Yes even though I didn't get my guy his yella dandelions we do go out of our way for customers but this lady had a market stall selling candles etc and when My employer decided to sell whe was our part time delivery person and jumped at the chance when I decided not to buy the shop was a busy one and my employer had built up a great reputation and hopefully had I taken it on may have held it as I had worked with her for 15 years however my new employer now enjoys most of that custom as customers have followed me I hate to see a business go down but with her attitude I would like to see her go as she is getting the rest of us a bad reputation
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